At Deskly, we want you to be fully satisfied with your purchase. This Refund & Return Policy explains how we handle returns, exchanges, and refunds for customers in Germany, the United States, and Canada.

By purchasing from Deskly, you agree to this policy.

---

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be in their original condition, unused, unassembled, and with all original packaging and accessories.

• Proof of purchase (order number or receipt) is required.

• Certain items are non-returnable:

  • Custom or special-order products

  • Clearance or final sale items

  • Gift cards

---

2. Return Process

1. Submit a Request:
   Contact our support team at support@deskly.audienceaura.org with your order number, product details, and reason for return.

2. Approval & Return Authorization:
   Once approved, we will issue a Return Merchandise Authorization (RMA) number and instructions.

3. Packaging:
   Products must be securely packed in their original packaging. Items returned damaged due to improper packaging may be subject to a restocking fee or rejection.

4. Shipping the Return:

   • Customers in Germany, the US, and Canada are responsible for return shipping costs unless the product is defective or incorrect.

   • We recommend using a trackable shipping service with insurance.

---

3. Refunds

• Once we receive and inspect your returned item, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

• If you paid via cryptocurrency, refunds will be processed at the USD equivalent at the time of refund, not the purchase date.

---

4. Exchanges

• If you wish to exchange an item for a different size or model, please contact us within 30 days of delivery.

• Exchanges are subject to product availability.

---

5. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 7 days of delivery.

2. Provide photos or videos of the issue.

3. We will arrange a replacement, repair, or refund at no additional cost.

---

6. Regional Compliance

• Germany: Returns are subject to EU Consumer Rights Directive (14-day withdrawal right applies).

• United States: Returns follow standard eCommerce practices and applicable state laws.

• Canada: Returns comply with Canadian consumer protection laws.

---

7. Restocking Fee

• A 10% restocking fee may apply for non-defective returns where the item is opened but unused.

• This fee is waived for defective or incorrect items.

---

8. Contact Information

For any return or refund questions:

📧 Email: support@deskly.audienceaura.org
🌐 Website: deskly.audienceaura.org